Shannon was very knowledgeable and friendly. Made the process easy to understand. Always available if I had questions. Shannon has been great to work with. She took the time to really know and understand my situation. My mom had recently passed away, so this was not only a very sad time for me, but also very stressful with all that comes with the passing of a parent. Shannon's caring and compassionate nature, and knowledge of everything involved, helped take away so much of the stress. She has been very helpful, approachable and availability. I was on vacation and so was she when an offer was made on my mom's home. She took the time from her family to make sure everything went smoothly during the initial process. On a personal note, at one point during all of this, things hit a real low for me and she offered to meet with me if I just needed someone to talk to. She wasn't just concerned about the sale of the home, but for me as well. This really meant a lot to me. I highly recommend her and hope she's available if I sell my home someday. It has truly been a pleasure. THANK YOU SHANNON!